Contact

Brooksby Drive, Oadby, Leicester, LE2 5AA

Telephone: 0116 271 2175

What to do when we are closed

If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111.

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111

For people aged 5 and over go to 111.nhs.uk

Disability Access

Wheelchair Access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance, there are also handicap space located close by in the car park opposite the surgery. The surgery has a ramp and wide doors to allow for wheelchair access. There is also a designated disabled toilet.

Loop system

At the surgery we have a loop induction system at Reception to assist the hearing impaired.

Blind/Partially Sighted

If you or a member of your family are blind or partially sighted please contact a member of staff so we can assist you further.

Guide Dogs

Guide dogs are welcome at the surgery. Please visit the guide dog website for further information.

Complaints

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be within 12 months of the incident, or within 12 months of you discovering that you giving as much detail as you can.

If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority. See the separate section in this leaflet.

At first instance, we encourage patients to call through to reception and ask to be handed over to a Senior Care Coordinator to discuss the complaint.

Alternatively, we are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. You can provide this in your own format providing this covers all the necessary aspects.

Please use the link below to view the Practice Complaints Form, including 3rd party consent.

Practice Complaints Form.